Supervisor County Clerk Vital Records
About this role
Overview & Benefits
Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.
When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.
For more information about Oakland County benefits and employee perks, please visit:
https://www.oakgov.com/government/human-resources/benefits/new-hire
General Summary
$60,990 - $81,714This is an on-site position
Are you a collaborative leader who thrives on supporting teams, ensuring exceptional service to the public, and improving processes? As the Office Supervisor – Vital Records, you'll lead a dedicated team responsible for maintaining accurate vital records while ensuring efficient, high-quality service to the public. In this role, you’ll partner with County leadership to enhance operations, implement new initiatives, and foster a culture of excellent customer service.
What You'll Do
• Lead, assign, and coordinate the daily work of clerical staff within the Vital Records Unit, ensuring efficient operations and high-quality customer service
• Supervise, coach, and support employees while serving as the communication link between frontline staff, leadership, and administrative personnel
• Partner with the Chief Deputy County Clerk on special projects, process improvements, and operational initiatives that enhance department performance
• Collaborate with County departments, municipalities, and external agencies to implement procedural updates, regulatory changes, and new business processes
• Identify operational needs and work closely with Information Technology to support software enhancements, system implementations, and process improvements
• Utilize countywide and department-specific software to manage workflows, monitor performance, and support daily operations
Why You'll Love It Here
• Lead a team dedicated to delivering essential public services through one of Oakland County’s highest-demand service areas
• Help shape and improve business processes through collaboration, innovation, and continuous improvement initiatives
• Build relationships across County and State departments and community partners while contributing to projects with countywide impact
• Enjoy meaningful leadership responsibilities with opportunities to mentor staff and develop future talent
• Be part of an organization committed to providing exceptional service to the public every day
Minimum Qualifications
EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
1. Must be a high school graduate or have a certificate of successful completion of the General Educational Development Test.
2. Have had five (5) years of responsible, full‑time clerical experience, one (1) year of which included lead duties over other clerical staff.
ADDITIONAL DESIRABLE QUALIFICATIONS
1. Considerable ability to follow complex and technical oral and written instructions.
2. Considerable ability to perform standardized computations.
3. Considerable ability to make technical decisions in accordance with departmental policies and procedures.
4. Considerable ability to prepare and present oral and written technical reports to supervisors, staff, and other interested groups and individuals.
5. Considerable ability to develop and maintain effective working relationships with employees of the assigned division and other divisions and departments.
6. Considerable ability to exercise mature judgment and initiative in analyzing problems and recommending solutions.
7. Considerable ability to plan, organize, direct and evaluate the work performed by others.
8. Considerable knowledge of and experience in the operations, policies, and procedures of the Division and how to utilize that knowledge to recommend and implement procedural changes.
9. Considerable knowledge of modern record keeping operations.
10. Considerable knowledge of modern office practices and procedures.
11. Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.
12. Considerable knowledge of governmental regulations and local laws relating to the operations of the County Clerk Vital Records Unit.
SUPERVISION EXERCISED
Functions as a supervisor over a group of lower-level technical and clerical employees. Instructs, assigns, schedules, checks and appraises performance. Participates in decisions to hire, discipline, discharge, and award pay increases and/or promotions.
ESSENTIAL JOB FUNCTIONS
Plans, assigns, directs and coordinates the work of assigned lower-level clerical employees directly and through intermediate leaders providing technical and general clerical support for the Vital Records Unit. Participates in general personnel activities for assigned employees such as employee selection and evaluation, recommendation of promotions and merit increases, monitoring attendance, approving time off and recommending disciplinary action.
Performs liaison duties between lower-level clerical employees and administrative personnel.
Confers with the Chief Deputy County Clerk regarding Clerk/Register of Deeds policies and procedures and ensures policies and procedures are followed by staff.
Trains users on modifications to their software applications.
Responsible for identifying and reporting Vital Records application software issues as well as testing new modules/features for existing applications or new applications through the county or other governmental agencies that may be relevant to the duties of the Vital Records division.
Answers various public inquiries regarding divisional procedures by giving out information requiring general interpretations and familiarity with divisional operations and State statutes.
Resolves job related problems or conflicts in work assignments or work schedules of employees.
Resolves customer complaints and conflict among lower-level employees.
Reports statistics to other departments and agencies required by statute or policy.
Responsible for Concealed License Permit (CPL) processing, reporting, working with the State and law enforcement agencies, and acting as liaison for Gun Board.
Determines and suggests to administration new clerical procedures to respond to changing needs and implements procedures for more efficient County Clerk operations.
Supervises and/or assists in the preparation and maintenance of departmental accounting, personnel, payroll, and related documents and records.
Validates data entry of lower level staff to ensure input data is timely and correct and that users receive generated reports as scheduled.
Keeps user agencies or departments informed of modifications in procedures, input/output reports, system capabilities, and other related changes.
Assists with acceptance testing of new software installations, enhancements, and upgrades.
Confirms software business requirements comply with local, state, or federal mandates.
Utilizes current countywide and/or department specific software to complete assignments.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to effectively communicate to accurately convey information
WORKING CONDITION
Work is performed in a typical office environment.
IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor
Additional Minimum Qualifications
Union*
BU60 - United Auto Workers (UAW) Local 889: Clerk/ROD Supv (UAW)*If applicable
EEO Statement
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Inclusion Statement
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.