Supervisor, Training and Quality (Mandarin Line)

Job Title:

Supervisor, Training and Quality (Mandarin Line)

Job Description

Key Responsibilities: ​

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

• Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes

• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations

• Create and maintain consultant training schedule

• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans

• Conduct Coaching and Development sessions with team members to drive continuous improvement.

• Develop strong working relationships with key Business stakeholders, internal and external

• Oversee audits of key Training and Quality support processes within each account and recommends changes

• Administration of applicable certification and training processes for staff up to and including internal and client requirements

• Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate

• Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)

• Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans

 Desired Skills: 

• Effective communication skills, both written and verbal

• Proficient in Microsoft Office

• Ability to multi-task and meet timelines on deliverable

• Detail-oriented

Location:

VNM The Flemington Tower, 10th & 11th Floors

Language Requirements:

Chinese

Time Type:

Full time2026-09-30