Support Lead

Preparation of Temporary Laptops • Re-image the temporary laptops to be used during this project • Reach out to the end-users to explain the process • Confirm with the end-users that all their data is saved in OneDrive • Deliver and configure the temporary laptops for the end-users and allow for data synchronization. • Collect the end-users’ laptops to start the re-imaging process Re-imaging Process • Apply the approved Golden Image. • Use the approved naming convention. • Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards. • Ensure newly imaged devices are successfully reporting to In-tune • Ensure newly imaged devices are compliant as per Intune configured security policies. • Liaise with the relevant patching team to ensure newly imaged devices are having the latest OS and third-party application patches. • Ensure newly imaged devices have endpoint central agent and can be successfully managed by endpoint central. • Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct active directory OUs. • Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process. • Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process. • Update the asset management module with the new records. • Update the asset tags on the re-imaged laptops. Data Backup & Restoration • Check and ensure local data backup before re-imaging for all endpoints. • Liaise with the end-users to ensure their data is saved in OneDrive. • Restoring end users’ data and verifying accessibility post imaging. Post Re-Imaging Activities • Follow up with end-users to confirm successful functionality. • Address any post-reimaging technical issues in coordination with the Operation team. • Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis. • Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis. • Liaise with the relevant team to share the endpoint central report of the newly imaged devices on a weekly basis. • Liaise with the relevant team to share the patching reports on a weekly basis. • Weekly progress report detailing the completion status and any challenges encountered.