Gandhinagar, United States of AmericaMid · 2-5 years
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About this role
Key Responsibilities:
Work with business stakeholders to understand business processes, scheme rules, and operational workflows for employee benefits administration.
Analyze and interpret scheme documentation and business rules, translating them into clear system behavior and data requirements.
Lead and facilitate requirements-gathering activities (workshops, interviews, documentation review) to capture functional and non-functional requirements.
Produce high-quality documentation including business requirements documents (BRDs), functional requirements documents (FRDs), user stories, and acceptance criteria.
Design logical and physical data models (ERDs) to support new and existing features, ensuring data integrity, normalization, and consistency across systems.
Collaborate with developers and architects to ensure solutions align with business needs, technical architecture, and SDLC standards.
Write and execute SQL queries to analyze data, validate requirements, support impact analysis, and assist with defect investigation.
Perform root-cause analysis of incidents and defects using logs, monitoring tools, and database analysis; define and document fixes and preventative improvements.
Map and document current and target-state business processes, identifying opportunities to streamline workflows and improve data quality.
Support Agile delivery (Scrum/Kanban) by contributing to backlog refinement, sprint planning, and demonstration of completed changes to stakeholders.
Maintain configuration and requirements documentation in tools such as Jira and Confluence, ensuring traceability from requirements through to implementation and testing.
Work closely with application support, testing, and development teams to ensure smooth deployment and transition of changes into BAU operations.
Must have:
Strong business analysis capability including business process understanding and the ability to read scheme documentation and translate it into system behaviour.
Solid understanding of SDLC and Agile/Scrum delivery practices.
Hands-on experience with relational databases, data modelling (ERD), normalisation, and SQL (preferably PostgreSQL).
Demonstrable experience in requirements gathering and documentation (BRDs/FRDs, user stories, acceptance criteria).
Strong problem-solving, root-cause analysis, and incident analysis skills using SQL, logs, and monitoring tools.
Excellent written and verbal communication skills, with experience of stakeholder management and incident/update communication.
Practical experience with Jira and Confluence or equivalent tools.
Nice to have:
Exposure to web applications and cloud-hosted solutions.
Experience with monitoring/logging tools and application performance analysis.
Experience with Azure DevOps or similar tools for task and workflow tracking.
Prior experience in insurance, pensions, or employee benefits domains.
Experience contributing to basic project planning, estimation, and time management within an Agile context.
Person specification
Qualifications
BE/B.Tech in IT / Computer Science
Experience
Overall Min. 7 years’ experience in Software Services Industry.
Min. 5 years’ experience in a System Analyst, Data Analyst, or similar business/technical analyst role.
Proven experience of working through the full SDLC on application or platform change initiatives.
Practical experience of requirements gathering, writing BRDs/FRDs and user stories, and working with product owners and developers.
Hands-on experience designing and working with relational data models and writing complex SQL queries.
Demonstrable experience in incident and problem analysis, including root-cause identification using logs and monitoring tools.
Experience within insurance, pensions, employee benefits, or wider financial services.
Experience working with /web applications and cloud-based platforms.
Experience working in multi-team, multi-vendor environments.
Knowledge
Strong understanding of business analysis techniques, process mapping, and requirements engineering.
Solid knowledge of relational database concepts, ER modelling, normalization, and data integrity controls.
Understanding of application architecture concepts (e.g. APIs, services, integrations, web applications, monitoring).
Good understanding of SDLC, Agile methods, and change control.
Awareness of data integration patterns, messaging, and batch processing.
Familiarity with monitoring and logging tools used to support production systems.
Domain knowledge of employee benefits products, schemes, or similar financial products.
Skills
Advanced analytical and problem-solving skills with strong attention to detail.
Ability to translate complex business needs into clear and testable system and data requirements.
Strong SQL skills for data interrogation, validation, and impact analysis.
Proficiency in producing clear, structured documentation (BRDs, FRDs, user stories, process maps).
Skilled in facilitating workshops, requirements sessions, and walkthroughs with business and technical audiences.
Effective communication and stakeholder management skills, both written and verbal.
Proficiency with Jira, Confluence, and standard collaboration tools (Teams, email, ticketing systems).
Basic project/task planning, estimation, and tracking skills.
Experience using Azure DevOps or equivalent Agile lifecycle tools.
Ability to mentor junior analysts on analysis and documentation practices.
Attitude
Proactive, self-motivated, and able to take ownership of analysis deliverables.
Collaborative team player who works well with business, technical, and support colleagues.
Quality-focused with a strong sense of accountability for data accuracy and system behaviour.
Comfortable working in a changing environment and managing multiple priorities.
Customer-focused mindset with a desire to improve processes and user experience.
Willingness to share knowledge and support continuous improvement of analysis practices.
Openness to providing occasional out-of-hours support during major releases or incident resolution, if required.
