System Support Engineer
About this role
About the role
Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.
It's a place where you can:
Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success
What are you going to do?
Support business key users by handling production incidents and support requests
Be responsible for handling errors in messaging services and batch job failures
Troubleshoot application errors, documenting problems and resolutions
Participate in Incident and Problem management processes
Support, coach, and guide team members in your areas of expertise
What do we expect from you?
Must have
Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
Knowledge of C# and code debugging
Good knowledge of MS SQL
Willingness to work with system users and solving production issues
Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative
Nice to have
Understanding of asynchronous communication using messages
Understanding of batch job process fundamentals
Experience with ITIL service operation processes
Experience in application support
Tech stack you’ll be working with:
MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.
Our promise to you
Monthly salary: €2000- €2500 gross depending on your qualifications
Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics
Challenging and exciting projects with autonomy to plan own tasks
Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
Possibility of hybrid work, where office is our primary workplace
A recently renovated office in Riga centre with a 24/7 gym on the premises
Business trips to Baltic and Nordic countries
Read more about benefits for our employees.
Application deadline: August 20, 2026
Your application will be processed according to our privacy notice.