Job Summary
Ensuring exceptional customer service, meeting client SLAs and internal metrics, providing value-added solutions, managing business financials, and fostering a solution-oriented mindset.
Key Responsibilities
1. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
2. To Continually Value Adds To Our Client And Improve The Systems Of Measurement
3. To Ensure Maximum C-Sat And Minimize Customer Escalation
4. To Improve And Maintain The Margin Levers By Optimum Utilization
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
