Talent Acquisition Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Talent Acquisition Manager is responsible for leading full-cycle recruitment efforts to attract and hire top Loan Officer talent while partnering closely with branch leadership to execute strategic talent acquisition initiatives that support business growth. This role drives proactive sourcing, builds and maintains robust and highly qualified talent pipelines, and promotes CrossCountry Mortgage’s employer brand through targeted outreach. The Talent Acquisition Manager delivers a high-quality candidate experience by ensuring a professional, timely, and engaging hiring process.

Job Responsibilities:

• Lead full-cycle recruitment for Loan Officer roles, including sourcing, screening, interviewing, candidate assessment, offer presentation, and onboarding coordination.
• Partner with hiring managers and leadership to develop and execute talent acquisition strategies aligned with business goals and workforce needs.
• Build and maintain a robust, highly qualified talent pipeline through proactive sourcing, networking, and market research.
• Ensure a fair, consistent, and inclusive hiring process aligned with CCM policies and best practices.
• Deliver a professional, timely, and engaging candidate experience, ensuring clear communication and a positive impression throughout the hiring lifecycle.
• Promote CrossCountry Mortgage’s employer brand across multiple channels (e.g., social media, job fairs, industry events) to attract top talent.
• Track, analyze, and report on recruiting metrics to inform continuous improvement and support data-driven hiring decisions.
• Collaborate with leadership to forecast hiring needs and develop proactive recruiting plans to support business growth and production goals.
• Support onboarding and early-stage retention efforts by partnering with leadership to ensure a smooth transition and integration of new hires.
• Maintain knowledge of mortgage industry trends, competitor hiring activity, and compensation benchmarks to remain competitive in talent acquisition efforts.

Qualifications and Skills:

• High School Diploma or equivalent.
• 5+ years of recruiting experience, preferably within mortgage, financial services, or sales-driven environments.
• Experience using applicant tracking systems (ATS) and CRM tools.
• Experience maintaining a professional network, preferred.
• Advanced networking and relationship-building skills.
• Excellent communication, collaboration and negotiation skills.
• Skilled at prioritizing and organization to manage multiple engagements weekly.
• Proficient with Microsoft Office (i.e., Word, Excel, Outlook, PowerPoint).