Team Lead, Premier & Private Proposition

• Develop and manage the affluent segment strategy and customer value proposition
• Identify key customer needs, behaviours and opportunities for growth
• Design segment-specific offerings (bundles, pricing, privileges, services)
• Partner with product, marketing and distribution teams to execute campaigns and offerings
• Monitor segment KPIs such as AUM growth, product penetration, customer acquisition and retention
• Enhance customer experience and journey across digital and physical channels
• Perform regular competitor benchmarking on Premier customer service and explore customer loyalty/advocacy metrics to ensure consistency and the relevancy of the Core Value Proposition.
• Review and identify opportunities to reduce cost to serve for Premier and operational efficiency.
• Provide frontline enablement support (toolkits, training, selling narratives)
• Use data to track segment performance, customer behaviour and portfolio health
• Identify gaps and propose strategies to drive segment engagement and profitability
• Lead each project/ initiative from inception to completion, including:

      >   Ideation, selection and sizing of Premier value propositions that will drive profit growth