Team Leader - First Response Team

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Team Leader – First Response, Homelessness

Location: Spring Hill, QLD
Status: Full-Time | Permanent
Classification: SCHADS Crisis Level 4

Lead with purpose. Inspire your team. Change lives.

Ready to lead a passionate team making a real difference every day?

At The Salvation Army, we believe everyone deserves a safe place to call home. As Team Leader – First Response, Homelessness, you'll lead a dedicated team delivering critical frontline support to people experiencing or at risk of homelessness, helping them access safety, stability and hope for the future.

This is your opportunity to step into a leadership role where you can truly make your mark. You'll have the autonomy to lead, the support to grow, and the chance to inspire a passionate team committed to changing lives every day.

You'll enjoy a role that offers variety, purpose and challenge—balancing people leadership with meaningful frontline impact. As you mentor and develop your team, you'll help shape positive outcomes for individuals and families experiencing homelessness while building strong partnerships across the community.

About Us

The Salvation Army is one of Australia's largest providers of homelessness services. Every year, we support thousands of individuals and families through accommodation, case management, outreach, tenancy support, financial assistance and community connections.

What you'll be doing

As Team Leader, you will:

• Lead, coach and inspire a high-performing team of Case Managers.
• Drive high-quality, trauma-informed service delivery aligned with national and state homelessness strategies.
• Provide leadership and guidance on complex and high-risk cases.
• Monitor service performance, outcomes and quality standards.
• Allocate caseloads to maximise team effectiveness and positive client outcomes.
• Foster a culture of reflective practice, learning and continuous improvement.
• Lead recruitment, onboarding, supervision and professional development.
• Maintain strong risk management, compliance and reporting practices.
• Build collaborative partnerships with housing providers and community organisations.
• Support residential operations, referrals and vacancy management.

What you'll bring

We're looking for a compassionate leader who can motivate others while keeping people at the centre of everything they do.

You'll have:

• A qualification in Social Work, Human Services, Community Development or a related discipline (or equivalent sector experience).
• Demonstrated leadership experience within homelessness, community services or the social services sector.
• Experience supervising, mentoring and developing staff.
• Strong knowledge of trauma-informed and person-centred practice.
• Excellent communication, problem-solving and relationship-building skills.
• A current Queensland Driver Licence.
• A valid Working with Children Check (or ability to obtain one)

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply 

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 
 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration