Team Manager - Residential Technicians

We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.

The Role:
Daily oversight and management of crews working on Residential Virgin Media contracts throughout Connacht with a view to maximising core KPI’s and adherence to quality and H&S standards and ensuring client satisfaction with services provided by Actavo.

Responsibilities:

• Allocate daily workload to crews throughout Connacht

• Monitor completion throughout the day

• Identify jobs in jeopardy and endeavour to optimise completion

• Identify training needs and areas of improvement

• Front line response to client queries

• Compile daily and weekly timesheets

• Adhere to and maintain compliance with all Health and Safety procedures within your work. 
  

Requirements:

• Previous related experience leading a team of Installers

• A full driver’s license is required

• Intermediate understanding of VM Network operation and signal flow preferred

• Computer literate – intermediate knowledge of Microsoft Word and Excel

• Excellent communication skills required

• Ability to work flexible hours and overtime when necessary
  

Benefits:

• Pension plan

• Life assurance – 4 times your annual salary

• Employee assistance programme

• Refer a friend scheme

• Maternity pay

• Educational assistance

• Career progression opportunities

• Long Service Awards