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Location: NYC Office, Hybrid
As Escape grows, our customers need more than a powerful security platform. They need a trusted technical partner who understands their environment, helps them deploy Escape successfully, and ensures they continue getting meaningful value from it.
You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context.
This is not a traditional Customer Success role. It demands strong technical expertise and the credibility to work alongside engineering and security teams. Your responsibilities include:
Owning the customer relationship post-sales, starting at handoff from Sales Engineering
Guiding customers through production deployment, product configuration, technical integrations, and adoption
Troubleshooting and resolving technical challenges, using scripting and workflow automation as needed
Connecting Escape to customers’ existing engineering and security processes
Collaborating with Sales Engineering, Product, and Engineering teams throughout the customer lifecycle
Traveling for in-person customer engagements, workshops, conferences, and company offsites
An engineering degree in computer science, software engineering, cybersecurity, or a similar technical field
3+ years of technical customer-facing experience within SaaS, cybersecurity, developer tools, or another deep-tech environment
Technical credibility with engineering leaders, developers, application and platform security teams
Deep understanding of software architecture, APIs, integrations, and modern development environments, AI and pentesting.
Hands-on experience with scripting, troubleshooting, or workflow automation
Ability to investigate and resolve complex technical issues
Strong customer instincts: you can build trust, manage expectations, and translate technical concepts clearly for different audiences
The ability to manage several customer priorities while maintaining strong follow-through and attention to detail
Motivation to work autonomously and help build the foundations of a fast-growing Post-Sales team
Willingness to work from the NYC office and travel as needed
Experience in application security, DAST, API security, penetration testing, or vulnerability management
Previous experience as a software engineer, solutions engineer, technical consultant, or security engineer
Familiarity with GraphQL, REST APIs, CI/CD pipelines, cloud environments, or developer tooling
Experience supporting enterprise customers through complex technical deployments
Experience contributing to renewals, expansions, or technical account plans
First 3 Months:
Confidently demo Escape and explain our technical differentiators.
Develop a strong understanding of our platform, customers, use cases, architecture, and integrations.
Learn our post-sales processes and the most common technical challenges our customers encounter.
Begin owning customer conversations and technical follow-ups alongside Jess and the wider team.
Successfully manage your first customer handovers from POC to production.
Build trusted relationships with stakeholders across security, engineering, and product teams.
3–6 Months:
Independently own the technical relationship for a portfolio of customers.
Lead onboarding, deployment, integrations, and technical workshops.
Maintain clear account plans covering customer objectives, adoption, risks, and next steps.
Proactively identify and resolve technical or adoption blockers before they become renewal risks.
Identify opportunities for deeper adoption, new use cases, and account expansion.
Establish a strong collaborative rhythm with Customer Success, Sales Engineering, Product, and Engineering.
6–12 Months:
Become a trusted technical advisor to customers, including senior security and engineering stakeholders.
Drive measurable improvements in product adoption, customer retention, and expansion.
Help turn successful customers into reference customers, case studies, and advocates.
Build repeatable onboarding, integration, and technical account management processes.
Bring structured customer insights that directly influence Escape’s product roadmap.
Help shape how the Technical Account Management function grows within our Post-Sales team.
Hands-on exposure to APIs, integrations, scripting, automation, and real-world cybersecurity challenges.
Full autonomy and genuine ownership in a high-impact customer-facing role.
Regular customer visits, company offsites, and opportunities to represent Escape at industry events.
The opportunity to help build and scale our TAM function from an early stage.
30-minute introductory call with People & Talent.
At-home technical challenge using the Escape platform, focused on scripting and problem-solving. You’ll have a maximum of 4 hours to complete it.
45-minute conversation with Jess, our Head of Customer Success, to discuss your experience, approach, and technical challenge.
45-minute conversation with the founders.
Reference checks, then offer.
Total process: 2–3 weeks. We’ll keep you informed throughout.
Escape is an equal opportunity employer.
