Technical Program Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
 

As we expand, our Technology team is growing rapidly, driving innovation in AI for Workers Compensation. We're transforming the industry with cutting-edge solutions that enhance claims management, improve outcomes, and streamline processes.

We are seeking an experienced Technical Program Manager to lead a large-scale technology transformation program comprising multiple interconnected workstreams.

You will be responsible for maintaining delivery structure, governance and accountability across technical teams while ensuring initiatives are delivered on time, within scope and aligned to business objectives.

The role requires a strong leader who can successfully manage complex dependencies, diverse stakeholders and fast-paced delivery environments.
 

This is a full time, 12-month fixed term contract position based in our Sydney office, with flexibility to work from home up to 3 days per week.
 

YOUR RESPONSIBILITIES

• Lead the end-to-end delivery of complex enterprise technology programs, ensuring successful outcomes across multiple workstreams.
• Develop and maintain integrated program plans, delivery roadmaps, resource strategies and milestone schedules.
• Proactively manage program risks, issues, dependencies, decisions, budgets and change control to ensure delivery remains on track.
• Oversee the delivery of technical workstreams including platforms, applications, integrations, infrastructure, cloud, data migration, security and testing.
• Establish and maintain robust program governance, ensuring effective reporting, compliance and delivery assurance.
• Champion Agile delivery practices, leveraging Jira, Scrum and Kanban frameworks to drive transparency, collaboration and continuous improvement.
• Build trusted relationships with executive stakeholders, business leaders, vendors and technical delivery teams to align priorities and remove delivery obstacles.
• Provide clear, concise and insightful program reporting, presenting progress, risks, financials and key decisions to senior leaders and governance forums.
• Foster a high-performing, collaborative delivery culture focused on accountability, quality and continuous improvement.
   

ABOUT YOU

• Minimum 7+ years' experience delivering large-scale technology programs with multiple concurrent workstreams.
• Full, unrestricted Australian working rights.
• Demonstrated expertise in program planning, governance, risk management and executive stakeholder engagement.
• Proven experience leading delivery across cross-functional technical teams within complex enterprise environments.
• Strong understanding of software delivery lifecycles, Agile methodologies and contemporary delivery practices.
• Advanced proficiency with Jira for program planning, governance, reporting and portfolio visibility.
• Exceptional communication, facilitation, leadership and stakeholder management skills, with the ability to influence and drive outcomes across all levels of the organisation.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.