Technical Solutions Consultant SiteDocs (APAC

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, and improve the lives of design and construction professionals everywhere. This role is hired through Bluebeam's Australian entity and sits within the SiteDocs product line, part of the Bluebeam family.

SiteDocs® is a safety management platform built around how field teams actually work that moves your entire safety program from paper and clipboards to the field and web. After being completed by workers on the jobsite, safety documentation uploads instantly for easy review back at the office. As part of Nemetschek Group's Build & Construct Division, SiteDocs works alongside Bluebeam and other tools in your tech stack to help teams keep safety documentation organized and workers protected as their programs grow.

Role Responsibilities

The Technical Solutions Consultant  is responsible for implementing and optimizing SiteDocs solutions to ensure customers and partners achieve maximum value from their investment. This role provides advanced technical consultation, implementation, and support for SiteDocs products and add-ons—including Analytics, Workflow Studio, and API integrations—that require specialized professional services beyond standard training. In this role, the Technical Solutions Consultant works closely with team members to deliver various projects and ensure successful outcomes. Depending on their area of specialization, as determined by the Lead Technical Solutions Consultant (APAC), The TSC may focus on building, maintaining, and troubleshooting dashboards or workflows to meet client needs. Customer success is measured by the continued renewal and expansion of SiteDocs products. Increased usage, realized value, and operational dependence on SiteDocs solutions all contribute to this success. The Technical Solutions Consultant plays a key role in driving these outcomes, directly supporting customer satisfaction, retention, and revenue growth objectives.

Experience Required:

• Proven customer support experience (or other relevant experience).
• Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence. Experience using iPads, tablets, smartphones, and device applications is a plus.
• Proficiency in using (or the ability to quickly learn) software programs. 
• An aptitude for problem-solving.
• Strong understanding of data analysis and information systems, including experience in developing reporting dashboards and designing data visualization widgets.
• Experience with low-code automation environments such as Make.com.
• Familiarity with API and webhook integrations between SaaS systems 
• 3-5 years of relevant experience 

Skills Required:

• You are an articulate and concise communicator.
• You can translate complex technical concepts into simple and elegant solutions and can articulate these solutions clearly and concisely to others. 
•  You care about people - their feelings, motivators, and unique situations - and creatively seek to find ways to go “over and above” the bare minimum to make their lives easier and bring delight. 
• You are enthusiastic and optimistic and know how to turn lemons into lemonade! 
• You are detail-oriented and can follow through with processes and steps to completion. 
• You work effectively within a team and independently.
• You don’t mind having your day interrupted by phone calls from customers or conversations with teammates.
• You ask clear and concise questions to get to the root of the customer’s issue or concern and can effectively solve a problem while identifying and uncovering additional needs.
• You are able to listen to an upset customer, not get emotional yourself, and turn the event into a relationship-building experience.
• You are a great on-the-spot problem-solver but are humble enough to admit when you don’t know the answer, but will find out.

If this sounds like you, please apply, and you can find out more about SiteDocs+ Bluebeam

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.

Come design and build your future with us.

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