Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $150,000 - $218,000 + 15% bonus target + equity + benefits determined by role, level, and location. Individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Learn more about benefits at Google.
Position reports to the Google office & may allow for a hybrid schedule per Google policy.
Responsibilities:
- Troubleshoot complex technical issues for customers on Google Cloud Platform, using debugging, system administration, and data analysis to determine root causes and implement effective resolutions.
- Act as a subject matter expert for customers and internal teams, advising on technical best practices and collaborating to resolve deployment obstacles and enhance Google Cloud products.
- Drive product and process improvements by identifying trends, documenting issues, resolving bugs at the code level, and enhancing self-service tools to empower users.
- Deliver continuous global support by working within a 24x7 team model, which may include non-standard hours, shifts, and weekends to ensure constant customer coverage.Contribute to large-scale strategic projects by helping define scope, driving execution of project plans, and owning the delivery of key components across functions.
- Develop new investigation tools and learn new coding languages to increase diagnostic productivity and contribute to the ongoing improvement of internal troubleshooting capabilities.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field and 5 years of progressive post-baccalaureate experience in the job offered or in a Technical Solutions Engineer-related occupation.
- Alternatively, will accept 7 years of experience in the job offered or in a Technical Solutions Engineer-related occupation.
- Position requires 5 years of experience in the following: Reading and debugging code in general-purpose languages such as Java, C++, Python, Shell, Go, JavaScript; Troubleshooting technical issues in hardware, software, and applications using root cause analysis; Debugging complex workloads across large-scale, multi-node environments; Public cloud services and infrastructure such as GCP, AWS, or Azure; and Triaging technical issues to advocate for customer needs.
