Join our team as a Technical Service Representative, where you'll provide expert technical support, build strong customer partnerships, and help optimize performance in a critical industrial environment. This is an excellent opportunity for a customer-focused professional with a Chemistry background and a passion for solving complex technical challenges.
How you'll make an impact:
- Provide specialized technical support to customers regarding company products, applications, and solutions;
- Deliver on-site and remote technical service, ensuring timely and effective resolution of customer issues;
- Operate at a strategic site supporting critical digital infrastructure, working closely with customer personnel on a daily basis;
- Conduct technical surveys, system audits, and application assessments at customer facilities;
- Monitor the performance of installed solutions and recommend improvement and optimization initiatives;
- Partner with the Sales team in the preparation of technical proposals and the development of new business opportunities;
- Provide expert technical consulting, leveraging specialized knowledge and industry best practices;
- Ensure compliance with service standards, as well as customer quality and safety requirements;
- Build and maintain effective professional relationships with customers, stakeholders, and internal teams.
Qualifications:
- Degree in Chemistry;
- Excellent communication and interpersonal skills, with a strong customer-focused mindset;
- Minimum 2-3 years of experience in technical roles within industrial environments;
- Strong analytical and problem-solving skills in complex and technologically advanced settings;
- Ability to work independently and effectively manage day-to-day activities;
- Availability to work at the customer site.
Preferred Qualifications
- Experience in the water treatment industry;
- Background in field service, technical support, or after-sales support activities;
- Familiarity with highly critical industrial environments and operations requiring high levels of reliability and business continuity.
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Join Ecolab and help us protect what’s vital.
