Technical Support Specialist

What we are looking for:

To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you will be responsible for providing fast and effective technical assistance for our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

• Provide technical support by phone, email and live chat to AnyDesk clients
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside your team to support broader business objectives
• Support our Sales and Business Development teams
• Contribute to knowledge management by creating technical articles and workarounds
• Advise the customer about our product with their business requirements in mind
• Ensure the satisfaction of our customers

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• 2 years+ experience in a customer contact-centered area
• Successfully completed studies or training in the IT field
• Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android or iOS)
• Distinct customer and service orientation and understanding of the customer point of view
• Fluency in English and Mandarin

Preferred Skills and Experience:

• Understanding of or experience with REST APIs is a big plus
• Resilient and flexible
• Positive problem-solving attitude and a hands-on mentality
• You are friendly, well-structured and analytical. You don't just want to see our customers happy; you want to make them successful!
• We also give career starters and jumpers a chance

What we offer:

• Ambitious and self-driven culture
• Generous leave entitlements
• Hybrid work schedule
• Office perks such as free drinks and snacks, and weekly catered team lunch
• Personal and professional development focus and room for creative ideas
• Fun place to work where everyone is valued

Are you ready for exciting tasks in an agile work environment with both a professional and collegial atmosphere? Apply now! If you have any questions, feel free to reach out to Kristy Cheng, Admin & HR Manager.