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We are looking for a dedicated and technically skilled Technical Support Specialist (TSS) to join our team. In this role, you’ll be the trusted expert supporting our partners with troubleshooting, issue resolution, and technical insights. Your ability to solve problems proactively, share knowledge, and maintain strong partner relationships will be essential to ensuring high-quality service and continued success across our partner network.
Key Responsibilities
Respond promptly and effectively to incident cases, spare‑part cases, warranty cases, delivery quality cases, and robot repair cases.
Provide on-site support to partners and trade shows, demonstrating proficiency in all AutoStore modules.
Participate in weekly TSS/TSS Lead meetings and contribute insights.
Meet personal and team KPIs to ensure efficient support delivery.
Create and update knowledge base articles to support partners in troubleshooting.
Serve as an instructor in AutoStore Academy trainings.
Maintain strong knowledge of internal procedures and processes outlined in the TSS Rulebook.
Collaborate closely with teams such as Sales and R&D to ensure service readiness and share relevant feedback.
Build trusted relationships with partners and stakeholders.
Actively seek new knowledge and stay updated on system developments.
Apply analytical thinking to break down complex problems.
Communicate AutoStore technology and business model effectively.
Make relevant knowledge accessible for others.
Maintain a calm, solution‑oriented mindset under pressure or uncertainty.
Qualifications
Strong mechanical and/or electrical proficiency
College or University education in a relevant field (preferred)
Prioritizes customer and partner satisfaction
Analytical with strong attention to detail
Deep understanding of AutoStore technology
Experience with analytical tools for KPI tracking
Experience with case‑tracking tools
Excellent verbal and written communication skills
Proficiency in English and Korean
Thrives under pressure and meets deadlines
Demonstrates best‑practice thinking and subject‑matter expertise
Proactive problem‑solver with a continuous improvement mindset
Willingness to travel as needed
We offer:
A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.
Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise, prioritizing your mental and physical well-being.
A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.
International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company
Location: Gwangmyeong-si, South Korea.
Application deadline: 30 august, 2026. Please note that we review applications continuously —if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially
AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.
