About Goodyear
For over 125 years, Goodyear has been driving innovation and building smarter, more efficient mobility solutions. Our global teams are united by a passion for excellence, continuous improvement, and bold thinking. If you’re ready to grow your career in a dynamic environment where your work truly makes an impact, this is the place for you.
Why This Role Matters
As a Technician, Fleet Service Belgium, you will audit the service quality delivered by Goodyear service partners to contracted PPK fleets and ensure service policy compliance, service effectiveness and cost efficiencies in line with aligned objectives through performance of regular field audits and tracking of service KPI's.
What You’ll Do
- Work in collaboration with internal stakeholders to feedback audit findings and recommend improvement plans to ensure delivery of contracted service level and cost improvements.
- Build working relationships with fleet customer workshops, service providers and casing partners to facilitate effective day-to-day service levels and support operational alignment.
- Conduct regular fleet and service provider audits to identify existing service quality levels. For example, FOS data accuracy, fitment policy adherence, pressure maintenance, tyre husbandry. Identify clear and concise action plans to support service improvements and ensure policy compliance, service effectiveness and cost efficiencies.
- Ensure service provider adherence to casing process through regular audits of removed casings, including FOS data accuracy, removal reasons and remaining tread depth. Audit part worn tyre usage to ensure maximisation of assets and support PPK savings. Perform regular checks at casing partner to ensure compliance and identify opportunities for cost improvements (i.e. uneven tyre wear).
- Support onboarding of new PPK business through efficient and timely inspection of newly contracted vehicles to enable account creations, including addition of new vehicles to existing fleet contracts. Support implementation of Solutions to improve service effectiveness, including potential to deploy solutions where required (i.e. DrivePoint, TPMS).
- Collaborate with internal stakeholders to assist the delivery of contracted service levels, including vehicle onboarding/defleeting, inspection performance and damage rate through the audit process. Work closely to identify focus areas, by fleet, and support the delivery of profitable business through the implementation of service improvement plans.
- Support the adoption of Goodyear approved systems, tools and processes by service providers to manage contracted PPK vehicles, including: Casing returns, identification of Damaged tyres, part-worn stock utilisation and general service execution using tools such as eJob, FleetHub, SL24 portal and the Work To Do List.
What We’re looking for
- Current valid driving licence
- Working knowledge of Commercial Vehicles/Trailers
- Minimum of 3-5 years working experience and proven track record in tyre service and/or retail, commercial vehicle tyre management and working as part of a larger organisation
- The ability to grasp new technologies and tools related to fleet maintenance and tyre service
- Strong analytical skills
- A strong communicator
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
#LI-JS1 #LI-Remote
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
