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Position outputs
• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.
• Engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
Qualification, Experience and Competencies
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
• Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.
• Demonstrated practical and theoretical training skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills.
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills.
• Planning and prioritizing jobs.
• Experience in Technical report writing.
• Applied failure analysis (AFA) and scrap barrel training will be an advantage.