Technology Service Specialist - Assistant Vice President
About this role
Job Description:
Job Title Technology Service Specialist
Corporate Title Assistant Vice President
Location Jacksonville, FL
Overview
As a technical member of the Managed Middleware Platform team, you will be responsible for ensuring the stability, availability, and resilience of enterprise messaging, IBM MQ and Solace platforms that support Deutsche Bank's global business operations. You will drive incident, problem, and change management, ensuring critical services and data flows are delivered reliably and within SLA commitments. Working closely with application, infrastructure, and business teams, you will proactively identify and mitigate operational risks, enhance platform performance, and support large-scale technology transformation initiatives. Through automation, observability, and SRE best practices, you will help improve operational efficiency, reduce toil, and strengthen the reliability of mission-critical platforms that power the Bank's digital ecosystem.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You’ll Do
Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability
Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place
Develop and enhance monitoring, alerting, and observability capabilities to maximize platform performance and uptime
Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes
Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated ITAO/CSM activities
Skills You’ll Need
Several years of experience supporting IBM MQ and Solace technologies, with strong expertise across messaging infrastructure, including networks, UNIX/Linux, and storage platforms
Deep understanding of MQ and Solace architecture, including queue managers, channels, clusters, message brokers, queues, topics, VPNs, and access controls
Proven ability to troubleshoot complex messaging issues, including connectivity failures, queue backlogs, message loss, and performance bottlenecks
Strong analytical and automation skills with hands-on experience in Python, UNIX/Linux Shell, and Perl scripting to streamline operations through APIs and self-service tools
Extensive experience providing IT support within financial services, partnering with stakeholders and cross-functional teams to deliver reliable messaging services and operational excellence
Skills That Will Help You Excel
Strong understanding of UNIX/Linux and network infrastructure, with the ability to troubleshoot performance, connectivity, and firewall-related issues
Experience supporting high availability (HA), disaster recovery (DR), failover testing, and platform resilience initiatives
Proven ability to diagnose and resolve complex system issues, including high load, network latency, and service disruptions
Hands-on experience supporting cloud-based infrastructure, automation, and integration services within hybrid environments
Strong communication and stakeholder management skills, with a proactive, self-motivated approach and experience collaborating across global teams
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $78,000 to $120,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life
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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.