Telecaller
Delhi NCR, IndiaFull-timeEntry · 0-3 years
About this role
Job Description – Telecaller (EdTech)
Position: Telecaller
Location: Noida, Uttar Pradesh
Company: Toprankers
About Toprankers
Toprankers is one of India's leading EdTech organisations focused on careers beyond engineering and medicine. Established in 2016, the organisation has mentored lakhs of students across India through its online and offline learning platforms and has a strong presence through multiple centres nationwide.
Roles & Responsibilities
- Make outbound calls to prospective students and parents generated through various marketing campaigns.
- Explain Toprankers' courses, programs, and offerings in detail.
- Understand students' educational requirements and guide them towards suitable courses.
- Schedule counselling sessions and follow-ups with the Academic Counselling team.
- Maintain and update student information in the CRM system.
- Follow up regularly with leads to improve conversions and admissions.
- Handle basic queries related to courses, fees, batches, and admission processes.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Build and maintain positive relationships with prospective students and parents.
Desired Candidate Profile
- Graduate in any discipline.
- 0–3 years of experience in telecalling, customer service, inside sales, or EdTech counselling.
- Excellent verbal communication skills in Hindi and English.
- Strong persuasion and interpersonal skills.
- Basic knowledge of MS Office and CRM tools.
- Ability to work in a target-driven environment.
Key Skills
- Telecalling
- Lead Generation & Follow-ups
- Student Counselling
- Customer Relationship Management (CRM)
- Inside Sales
- Communication & Negotiation Skills
- Admission Support
Compensation & Benefits
- Competitive salary with attractive performance incentives.
- Career growth opportunities in the rapidly growing EdTech sector.
- Learning and development opportunities.
- Dynamic and collaborative work environment.