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About NCR VOYIX
Job Description:
As a member of NCR VOYIX Telecom Network Engineering team, the Engineer will have responsibility for monitoring, supporting, and handling incidents and requests of Genesys cloud infrastructure & Cisco IPT in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
Primary Skill Set:
• Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.
• Operational Knowledge of Cisco Call manager, Unity connection.
• Basic knowledge of call routing in cisco IPT design.
• Able to configure jabber for Windows, Android & Mac.
• Able to analyses call routing like Local, National & International Call
• Experience with PureInsights reporting platform.
Secondary Skill Set:
• Data Networking (Genesys routing/switching, QOS)
• Monitoring and Reporting Applications
• Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols.
• Basic knowledge of leased Line, MPLS & SD-WAN.
• Working knowledge of Cisco Routers & Switches.
• Basic knowledge of Cisco Meraki.
• Able to upgrade switch/router IOS.
• Has the interest to learn new technologies.
• Process to raise cisco TAC case & working experience with Cisco TAC.
• General Architecture (LAN/WAN Networks)
• SIP, Mgcp, SS7 & other VoIP protocol basic call flow.
• Configuration and creation of VLAN
• Sound knowledge of DNS and Infoblox tool.
Non-Technical Skills:
- Experience:
Overall, 2-4 years of experience.
• General Attributes: (Strong written, verbal, MS-Office Application skills)
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Excellent Client Relations Skills
• Good Mentoring Skills (technical and process)
• Extremely flexible, ability to form outstanding working relationships
• Skilled at working within a team-oriented, collaborative environment
• Highly self-motivated and directed
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal and oral communication skills
• Ability to conduct research into hardware and software issues and products as required
• Ability to present ideas and solutions in user-friendly language to key project and management personnel.
Education:
Bachelor's degree in computer science, information systems, or engineering from an accredited college or university.
Work Conditions:
• 24x5 & weekend On-call support or 24x7 as required.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
