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About this role
Ecolab’s Institutional division partners with aged care facilities, hotels, hospitals and commercial kitchens to deliver safer, cleaner and more efficient environments. We’re seeking a motivated and customer-focused Territory Manager to help grow and support our customers.
About the Role
As a Territory Manager, you will be the face of Ecolab Institutional, managing a portfolio of customers while identifying new business opportunities through distributor partnerships and direct relationships.
This role is perfect for someone who enjoys variety—mixing customer engagement, technical service, problem-solving and commercial growth. You’ll spend time on the road, supporting aged care customers and other institutional partners. You will also undertake basic on-site installation, troubleshooting and maintenance of Ecolab equipment—so comfort with the use of basic hand and power tools is important.
Key Responsibilities
Customer Management & Growth
- Manage and grow a defined territory across the Institutional sector
- Build strong relationships with aged care facilities, hospitality venues and commercial customers
- Work with distributors to identify and convert new business opportunities
- Conduct site assessments, recommend solutions and deliver product demonstrations
Technical Service & Support
- Install and maintain small Ecolab dispensing and dosing systems (basic power tools required)
- Troubleshoot minor equipment issues and escalate complex service needs when required
- Train customers on safe and effective use of Ecolab products and systems
Commercial & Operational Execution
Deliver on territory sales targets and new business pipeline
- Maintain accurate activity reporting, forecasting and CRM updates
- Ensure all work aligns with Ecolab’s safety, quality and service standards
About You
You are a proactive, customer-first professional who enjoys balancing account management, hands-on service and commercial growth. You’ll bring:
- Experience working in or supporting aged care, hospitality, healthcare or related sectors
- Strong communication and relationship-building skills
- Problem-solving mindset with the ability to work independently
- Comfort using basic tools (e.g., drill, screwdriver, wrench) and willingness to learn
- Valid driver’s licence and ability to travel as required
Experience in hygiene, facilities, chemicals or services is valuable but not essential—full training is provided.
Why Ecolab?
- Join a global leader dedicated to making the world cleaner and safer
- Access world-class training and development pathways
- Competitive salary + vehicle + tools + bonuses
- Strong team culture, with ongoing support and career progression
- Opportunity to make a positive impact in the aged care and institutional sectors
Apply Today
If you’re passionate about customer service and want to be part of a company that makes a difference every day, we’d love to hear from you.
Apply now and start your journey with Ecolab.
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