Provide sales support for Cummins products and/or services throughout the sales cycle. May support more complex customer accounts that require adaptation of response or extensive research. May independently develop and capture opportunities for additional sales.
Key Responsibilities:
- Direct Sales (where appropriate) Handles inbound, unsolicited prospect calls and converts these opportunities into sales.
- Develops opportunities to sell company products and services by developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources.
- Drives additional sales through follow-up calls or emails to existing customers for repeat business, cross-selling and up-selling. Conducts negotiations according to company guidelines.
- Achieves revenue and margin targets. Ensures customer satisfaction through use of the Cummins Sales Process and execution of the sales cycle from lead to sale.
- Sales Support Creates and delivers qualified leads to sales representatives where appropriate. Assists salesforce with quotation/RFP management and other sales cycle operations as needed.
- Builds and/or maintains positive customer relationships that generate loyalty and/or future sales. Supports negotiations according to company guidelines. Assists with accounts receivables.
- Answers more complex, escalated internal and sales customer inquiries so that inquiries are dealt with accurately and promptly, per company guidelines. Analyzes customer inquiries to identify recurring user problems and recommend solutions.
- May provide additional support to more complex accounts or for customer questions requiring extensive research. Enters new customer data and updates changes to existing accounts in the corporate database. Supports setting up new customer accounts per Cummins' guidelines.
- Supports a new account to set up Cummins as their supplier. Maintains accurate sales entry, reporting and forecasting through utilization of Cummins tools and processes (e.g., Cummins Sales Process, Customer Relationship Management systems).
- Seeks opportunities to utilize processes, procedures and initiatives designed to grow the business and increase customer value and loyalty.
- Ensures correct utilization of relevant company processes, systems, and procedures by Inside Sales. Evaluates results and recommends improvements.
- Assures good communication and coordination across the Sales function and other departments in support of customer satisfaction, sales goals, and Cummins culture goals.
- Coordinates input from sales staff to develop proactive communications to customers.
- Plans, prioritizes, and schedules Inside Sales activities and resources to ensure continuity of service.
- Mentors and develops Inside Sales staff to ensure that sales support targets are met.
- Maintains Sales forecasts and tracks progress and accuracy against forecast.
- As applicable, works with internal stakeholders and customers to balance inventory, service, and delivery capabilities with customer expectations.
