Thailand Customer Care Specialist

• Deal directly with customers either by telephone and electronically to obtain and evaluate all relevant information to handle product and service inquiries
• Receives purchase orders, processes and verifies the accuracy of orders from customers, and create sales order in SAP
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Provides customer service support and administration by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Communicate and coordinate internal departments from order taken till delivery, to meet customer’s requirement.
• Handle and resolve customer complaints
• Prepare daily , weekly, and monthly sales administration reports
• Supervisory the administration team to perform their core responsibilities effectively and efficiently.
• Prepare copper hedging request to procurement
• Prepare report for (SOP) Sales & Operations meeting
• Safety responsibility
• Quality responsibility

Job Purpose

• Assist sales team in all internal sales-related duties

Principal Responsibilities

• Support sales team in all internal coordination / data gathering for sales-related duties such as raise quotation, order processing and monitoring of customer credit limits.
• Provide customer service and handling enquiries.
• Maintain customers’ records and filing.
• Enter confirmed sales contracts and orders into the system.
• Monitor Order Fulfillment.
• Prepare monthly local sales reports.
• Cover Receptionist duties when needed.
• Liaise with Logistics Dept on customers’ delivery

POSITION SPECIFICATION

Education

• Minimum Diploma or its equivalent

Experience

• 3 minimum years sales admin experience

Other Essential Attributes

• Team player with good interpersonal skills
• Good communication and project management skills
• Customer service skills (telephone, problem-solving, handling customer enquiries and resolving complaints).
• Self-motivated and the ability to multi-task.
• Proficient in MS office skills in Word, Excel and PowerPoint.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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