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Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\\r\\nKey Responsibilities\\r\\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\\r\\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\\r\\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\\r\\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\\r\\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\\r\\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\\r\\n• Qualifications & Working Conditions\\r\\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\\r\\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\\r\\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\\r\\n
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\\r\\nKey Responsibilities\\r\\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\\r\\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\\r\\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\\r\\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\\r\\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\\r\\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\\r\\n• Qualifications & Working Conditions\\r\\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\\r\\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\\r\\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\\r\\n
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\\r\\nKey Responsibilities\\r\\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\\r\\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\\r\\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\\r\\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\\r\\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\\r\\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\\r\\n• Qualifications & Working Conditions\\r\\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\\r\\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\\r\\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\\r\\n
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\\r\\nKey Responsibilities\\r\\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\\r\\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\\r\\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\\r\\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\\r\\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\\r\\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\\r\\n• Qualifications & Working Conditions\\r\\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\\r\\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\\r\\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\\r\\n
