Training - Assistant (Proctor)
About this role
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Assistant – Training Proctor provides administrative and operational support to training classes by monitoring attendance, maintaining reports, supporting trainers and trainees, and ensuring smooth daily training operations.
Job Description:
• Provide administrative support to US Trainers by:
Maintaining training trackers and schedules.
Recording attendance and preparing training reports.
Supporting email communications and training documentation.
• Monitor learner attendance by:
Tracking attendance daily.
Calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status.
Documenting absences and sending outreach emails when required.
• Monitor camera compliance by:
Ensuring learners remain on camera during training.
Following up with learners who are not camera-compliant.
Auditing learner photos during training to verify identity and help prevent fraudulent attendance.
• Provide technical support by:
Performing basic troubleshooting.
Assisting with Workday password resets, MFA concerns, and basic system issues.
Creating, monitoring, and following up on IT support tickets through resolution.
• Support payroll administration by:
Maintaining accurate attendance and timekeeping records.
Tracking trainer and learner attendance used for payroll processing.
Ensuring payroll-related documentation is complete and accurate.
• Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
• Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
• Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.
Qualifications:
• At least Highschool graduate
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.