Travel Consultant - Group Department
Chennai, IndiaFull-timeMid · 2-4 years
About this role
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant - Group
Location: Chennai
Experience: 2-4 years
Education: Graduate
Job Summary:
We are seeking a Travel Consultant—Group Bookings to manage end-to-end domestic and international group travel operations. The role involves handling group air bookings, coordinating with airlines and suppliers, managing ticketing timelines, and ensuring smooth execution of series and group movements. The ideal candidate should have strong knowledge of group ticketing processes, excellent coordination skills, and the ability to manage multiple bookings while maintaining accuracy and service excellence.
Job Responsibilities:
- Handle group travel inquiries from initial consultation to booking confirmation.
- Plan and coordinate domestic and international group itineraries.
- Negotiate and secure competitive rates with airlines, hotels, transport providers, and destination partners.
- Prepare customized travel proposals, quotations, and itineraries.
- Coordinate flight bookings, hotel reservations, transfers, sightseeing, visas, and travel insurance.
- Liaise with suppliers to ensure timely confirmations and smooth travel operations.
- Manage group documentation, passenger lists, rooming lists, and payment schedules.
- Monitor booking deadlines, ticketing, and operational timelines.
- Resolve customer queries and handle changes, cancellations, and travel disruptions efficiently.
- Ensure compliance with company policies and travel regulations.
- Maintain accurate booking records and update CRM/booking systems.
- Build and maintain strong relationships with clients, vendors, and travel partners.
- Support sales initiatives by identifying upselling and cross-selling opportunities.
Required Skills & Qualifications:
- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- 2–4 years of experience in travel consulting, with a focus on group bookings.
- Knowledge of domestic and international travel operations.
- Familiarity with GDS systems (Amadeus, Galileo, or Sabre) is preferred.
- Experience with itinerary planning and supplier negotiations.