Triage and Support Supervisor (Night Shift)
Kansas City, United States of AmericaOn-siteMid · 2-5 yearsH1B likely
About this role
The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. The initial training will be during dayshift hours and the permanent shift will be a nightshift (8p-5a Tuesday, Wednesday, Thursday, Friday, and Saturday nights)
This position reports to the Manager of Support and Triage.