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Agency
Community College SystemDivision
Technology Solutions, Distance LearningJob Classification Title
User Support Analyst (NS)Position Number
60088044Grade
DT06About Us
The North Carolina Community College System (System Office) is a statewide network of 58 public community colleges. The system enrolls over 500,000 students annually. It is the 3rd largest in the nation based on the number of colleges. It also provides data to the North Carolina Learning Object Repository by collecting, contributing, and sharing digital learning resources for use in traditional or distance learning environments. The mission of the North Carolina Community College System is to open the door to high-quality, accessible educational opportunities that minimize barriers to post-secondary education, maximize student success, develop a global, multicultural, and competent workforce, and improve the lives and wellbeing of N.C. citizens.
Description of Work
SALARY RANGE: $65,607 – $79,801Knowledge Skills and Abilities/Management Preferences
The User Support Analyst position provides comprehensive and innovative analytical and technical support and assistance for the North Carolina Community College System Office. This critical role operates and maintains the entire end-user experience for staff who provide higher education services including research, instructional design, and administrative activities for the North Carolina Community College System and its partners including the 58 community colleges, local, state and federal agencies.
This position plans, documents, designs, configures, secures, implements, and troubleshoots computer systems including desktop, laptops, and mobile devices. Additionally, the position operates and maintains business automation software including but not limited to Microsoft O365, ServiceNow, DocuSign and Adobe products.
This position requires working knowledge of Akamai, Sentinel One, Windows Defender, and other industry standard platforms that assist in the operations and maintenance of desktop computing.
May require a modified schedule to provide after-hours offsite end-user support.
Knowledge, Skills and Abilities / Competencies:
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
MINIMUM QUALIFICATIONS: Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details
Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
STATE EMPLOYEE COMPENSATION & BENEFITS: All System employees are valued and offered a wide variety of competitive and family-friendly benefits. The state of North Carolina provides excellent comprehensive benefits. Employees may choose to participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave, and personal observance is available to eligible employees. Some highlights include:
Learn more about employee perks/benefits:
The North Carolina Community College System Office uses the Merit-Based Recruitment and Selection Plan to fill positions SUBJECT to the State Human Resources Act with the most qualified applicants. When a salary range or recruitment range is posted, the actual salary will be based on relevant competencies, knowledge, skills and abilities, internal equity, and budgetary considerations pertinent to the advertised position. All post-high school degrees must be from appropriately accredited institutions.
Individuals interested in applying for this position must complete the online process at https://www.nc.gov/jobs, Résumés will not be accepted in lieu of the application. Work history and credentials must appear on the application to receive consideration during the selection process.
For further information, please contact:
RECRUITMENT ADMINISTRATOR
North Carolina Community College System
Human Resources | Caswell Building
5001 Mail Service Center | Raleigh, NC 27699-5001
Email: marreroc@nccommunitycolleges.edu
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Cassandra MarreroRecruiter Email:
MARREROC@NCCOMMUNITYCOLLEGES.EDU