Veterinary Receptionist / Client Service Representative
About this role
Frey Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $15-$18 per hour, for each hour worked
- This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday, Saturdays from 7a-12P on rotation.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially [insert software], preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose Frey Pet Hospital?
Frey Pet Hospital, located in Cedar Rapids, IA, is synonymous with compassionate care and pioneering innovation since its inception in 1963 by Dr. Frey. Under the leadership of Dr. Steen since 2003, our hospital has evolved into a state-of-the-art facility, undergoing a complete rebuild in 2011, in 2018 a finalist for AAHA Practice of the year, and then a substantial expansion in 2019.
We are proud to be AAHA accredited, a testament to our commitment to upholding the highest standards of veterinary medicine. Known for our outstanding culture and medical excellence, we have earned a stellar reputation within the community.
With a team of 7 experienced doctors and plans for continued growth, we offer comprehensive care in a modern setting equipped with 10 exam rooms and advanced technology such as ultrasound, endoscopy, laser therapy, and digital radiography. Our practice offers general medicine with additional advanced services in surgery and orthopedics, with a strong referral base in our local community.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for bonus and incentive compensation, the terms of which will be provided at the time of offer. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.