Job Purpose
Support applications during implementation & post go live to ensure that there is no business disruption due to technical issues in order to facilitate smooth and efficient business operations.
Key Accountabilities (1/6)
Identify technical solution based on business needs to meet business requirements and project Delivery within timelines.
- Evaluate solutions and conduct proof of concepts based on business requirements.
- Identify and evaluate business scenarios to conduct preliminary test of the solutions to ensure accuracy of the data.
- Identify the root cause of technical issue post go live and co-ordinate with vendors to fix the issues.
Key Accountabilities (2/6)
Manage stake holders (business, vendors, IT teams) to ensure the solutions developed meet the business requirements.
- Work closely with the vendors to deliver solutions for all technical issues.
- Align the solutions with the business needs of the internal stakeholders.
- Evaluate the training needs and ensure successful delivery of training.
Key Accountabilities (3/6)
Manage vendor relationships by ensuring SLA are met as per the requirements.
- Ensure SLA are met as part of the deliverable by identifying root cause and escalating issues at the right time.
- Co-ordinate with Accounts payable team and seek necessary approvals to ensure vendor payments are done as per the agreed norms.
Key Accountabilities (4/6)
Key Accountabilities (5/6)
Key Accountabilities (6/6)
Education Qualification
University Graduate , Certification course in IT
Relevant Work Experience
Minimum 5-6 years of relevant Technical experience.
