26 days ago
About this role
- Serve as the primary point of contact for VIP guests, delivering a warm, professional, and highly personalized hosting experience.
- Build and maintain strong relationships with both new and returning VIP guests to drive repeat visits and long-term brand loyalty.
- Proactively generate revenue through table and bottle sales, consistently meeting or exceeding individual sales targets.
- Work closely with Operations, Bar, and Floor teams to ensure seamless execution of VIP table service.
- Proactively engage and approach new guests to build relationships and identify potential VIP clientele.
- Handle guest feedback and concerns with discretion, professionalism, and efficiency, escalating issues to management when appropriate.
- Represent the brand’s image, values, and service standards at all times while on duty.
Requirements
- Strong interpersonal and communication skills.
- Confident, polished, and well-presented with a natural ability to engage VIP clientele.
- Sales-driven mindset with proven ability to meet targets.
- Ability to work flexible hours, including nights, weekends, and public holidays.
- Calm and professional under pressure in a fast-paced environment.
- Passion for hospitality, nightlife, and premium guest experiences.
- Prior experience in PR, guest relations, nightlife, or hospitality is an advantage.
Benefits
- Annual Leave, Family Care Leave & Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided
