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We are looking for an experienced German-speaking VIP Manager to build strong relationships with our most valuable players while supporting the performance and development of our VIP team.
You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience.
Manage relationships with high-value VIP players
Drive player retention, loyalty, and reactivation
Handle complex and sensitive customer cases
Support VIP Executives with portfolio management and best practices
Monitor VIP performance and identify growth opportunities
Improve VIP processes and workflows
Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams
Ensure compliance with Responsible Gaming and AML requirements
Experience managing VIP or high-value customer portfolios within iGaming
Strong understanding of VIP retention and player lifecycle management
Experience handling escalations and complex customer cases
Commercial mindset with a data-driven approach
Excellent communication and relationship-building skills
Fluent German and professional working proficiency in English
Competitive salary
Hybrid working model from our Limassol, Cyprus office
Flexible working hours
Health insurance
Extra annual leave
The opportunity to grow within a fast-paced international iGaming company
