Volunteer Support Officer

Company Description

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

As part of the Single Corporate Service, this role is a designated site-based role however the post holder will be part of the Corporate Service team which provides a service across both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.

As the single corporate service will be delivered across both organisations, individuals may be required to undertake business travel between sites.  The frequency and arrangements will be discussed on an individual basis and the staff mobility local agreement will apply.

Job Description

Salary:  Band 4 £28,392 - £31,157 per annum

Hours : Full Time, 37.5 hours per week

Contract : Fixed Term 12 Months Maternity Cover

You will support to the Voluntary Services Manager assisting with the management and development of an effective voluntary service.

To manage, undertake and organise induction and ‘on-the-job’ training for volunteers. 

Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.

To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.

To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers

Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.

To manage the day to day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, and the Patient Experience volunteers.

To manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager

Please see attached Job Description

Qualifications

Qualificatiions

Essential

• NVQ4 in Administration or equivalent level administration knowledge and experience
• ECDL (European Computer Driving License) or equivalent qualification
• Evidence of continuing professional and personal development
• Certificate in Personnel Practice or equivalent qualification or experience

Skills and Knowledge

Essential

• Experience or understanding of creating electronic records, electronic filing systems
• Experience to manage a diverse workload whilst dealing with frequent interruptions
• Experience of dealing with confidential and complex information
• Experience of managing a team
• Experience to meet deadlines and to work under pressure
• Experience of working in healthcare or social care administrative setting
• Experience of dealing with people in distress in a calm and confident manner
• Advanced IT skills in Microsoft Office packages
• Advanced knowledge of a range of administrative procedures
• Exceptional organisational skills
• Knowledge of voluntary services

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026