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Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.
Want to know more about how you can be a part of the magic? Here’s what we’re looking for.
As our Marketplace UX Sub-Domain Lead, you will create, shape, and own the digital vision and roadmap for Property and Casualty, Financial Lines, and Cyber products on Marketplace. You will be responsible for the prioritization of agent experience and business value feature requests to elegantly deliver Chubb’s product and coverage solutions. With us, you will align our evolving business priorities to platform functionality, managing stakeholder expectations, leading successful squad feature delivery, as well as aligning the sub-domain to the Chubb Small Business digital vision.
In this role:
Lead P&C, Financial Lines, and Cyber product owners to establish quarterly OKRs and successfully plan, estimate, and deliver work as committed for the sub-domain. Identify associated dependencies and risks and work with counterparts to ensure that they are addressed to ensure on-time delivery
Inspire the sub-domain to continuously identify and craft new and sophisticated ways of acquiring new business to drive growth for the organization
Ensure that the sub-domain’s work aligns to Chubb Small Business’s best practices for UI/UX design, functional documentation, technical feasibility reviews, test plan creation as well as approved by legal and stakeholders prior to the state of development
Consistently incorporate agent feedback (from sales, help desk, FullStory) into platform enhancements
Partner with other sub-domains and domains to build capabilities and tools that improve the seamless digital customer experience to deliver Chubb’s breadth of tailored product solutions to the agents
Work within the annual sub-domain budget for staffing and expenses as set by the domain lead. Ensure that resources are fully utilized across the sub-domain
Ensure that the sub-domain roadmap is well-communicated to the organization – including delivery timelines and business value
Investigate and stay current on competitor trends within the insurance industry
Advocate for the agent and leverage CX journey mapping processes throughout the sub-domain