Workforce Coordinator

Position Summary The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operational efficiency through effective workforce planning, data-driven insights, and strong cross-functional collaboration. The position leads workforce analytics and supports forecasting and scheduling processes, ensuring optimal resource allocation and service delivery. It also plays a key role in coaching and developing WFM team members, promoting consistency and best practice across the function.Key Responsibilities · Support the development, implementation, and continuous improvement of Workforce Management (WFM) strategies, policies, and procedures · Lead workforce analytics and performance reporting to support data-driven decision-making · Support the implementation, optimization, and maintenance of WFM tools, including forecasting, scheduling, and workforce planning systems · Partner with Operations, Planning, and other stakeholders to identify performance gaps and drive continuous improvement initiatives · Analyze workforce data to identify trends, risks, and opportunities impacting efficiency, productivity, and service levels · Translate complex data into clear, actionable insights and recommendations for leadership teams · Build and maintain strong stakeholder relationships to ensure alignment on workforce objectives · Coach, mentor, and guide WFM Analysts and WFM Supervisors to build capability and ensure consistency in practices · Support change management initiatives and drive adoption of new WFM processes and tools Requirements Minimum 3+ years’ experience in Workforce Management, including leadership of WFM Analysts and Supervisors · Demonstrated experience in forecasting, capacity planning, and scheduling · Strong analytical skills with the ability to interpret data and provide meaningful insights · Proven ability to influence stakeholders and support decision-making through data · Excellent problem-solving, organizational, and time management skills · Ability to perform in a fast-paced, dynamic environment with competing priorities · Advanced Microsoft Excel skills, including formulas, dashboards, and automation · Experience with Power BI or other Business Intelligence tools (desirable)