Google operates on a global scale, but each office seeks to emulate the same Googley feel of our Mountain View, California home base. As a Workplace Service Program Manager, you build consistent, outstanding workplace experiences around the world. You design, implement and manage Google's service offerings. You're a great communicator who is comfortable taking on complex projects with multiple stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects, from building new workplace tools and applications to mergers and acquisitions. You get satisfaction from knowing your clients are happy, healthy and productive, and are excited about joining a fast-paced, collaborative team that is reinventing what a workplace can be.
The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.
Responsibilities:
- Deliver workplace services for Taiwan, oversee new office builds, expansions, space planning, and process implementation while adapting to a changing environment.
- Serve as a point-of-contact for workplace services by providing quality customer service, understanding employees needs, finding solutions, and collaborate with stakeholders to improve the overall employee experience.
- Collaborate with Asia-Pacific (APAC) Workplace Services, Real Estate and Workplace Services (REWS) partners, IT, People Operations, and Finance for seamless regional integration, fiscal responsibility, and new program implementation.
- Lead insourced and extended workforce teams in building operations (e.g., repairs, maintenance, Heating, Ventilation and Air Conditioning (HVAC), janitorial) and essential site services including reception, mail, moves, and occupancy planning.
- Contribute to Google's culture by overseeing vendor operations, manage projects, collaborate with clients through ambiguity, and ensure compliance with environmental and government regulations.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in facility management or services with facilities, hospitality, corporate services, property management or office management within an organization.
- Ability to communicate in Mandarin and English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in developing and managing budgets (e.g., capital budget justification).
- Experience in collaborating with other business units to meet company goals and standards.
- Ability to travel to the office in your region as needed.
- Ability to collaborate at all levels and manage resources and projects involving multiple stakeholders, vendors, and staff. Experience working under tight timelines, shifting priorities, and organizational changes.
- Excellent financial, agreement management, purchasing, leadership, communication and presentation skills.
