At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.
In this role, you will take pride in seeing things run smoothly and effectively. You will go out of your way to make sure that Googlers are not only satisfied but singing REWS’ praises. You will be comfortable in a changing environment with the highest standards of excellence. You will bring enthusiasm, dedication, and a collaborative spirit to build and maintain office spaces.
The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.
Responsibilities:
- Manage a team responsible for all aspects of workplace services and operations in a portfolio that spans a 130k square foot in the region, including offices that are created to support our vendor partners.
- Build relationships with business leaders and cross-functional partners to enhance the employee experience.
- Communicate strategies to executive management through timely, relevant, thorough, and tailored communication.
- Provide direction and leadership to the Google Workplace teams who oversee a vendor partner for Facilities Services or provide program driven direction. Manage both individual and team performances, focusing on nurturing future talent and leaders in the organization.
- Collaborate with peers to ensure consistency and best practices across regions, while innovating to improve effectiveness of our operations, including with cross-functional partners and cohorts, such as the Centers of Excellence.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with hospitality.
- Experience supporting client relationship management.
- Ability to communicate in English and Portuguese fluently to engage with local stakeholders.
Preferred qualifications:
- 5 years of combined operations management and workplace service experience, with an emphasis on facilities, hospitality, corporate services, property management, or equivalent management experience.
- Ability to travel across offices within the region, as well as travel to leadership summits.
