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The Role
Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique.
At Fisher & Paykel, we're committed to delivering exceptional experiences through quality products and outstanding service. As we work towards becoming the world's most human-centred appliance brand, we're looking for skilled technicians who take pride in quality workmanship and customer outcomes.
The Opportunity
We are looking for a Workshop Technician to join our Customer Experience team.
Based in our workshop in Melbourne, you'll play an important role in diagnosing, repairing, and testing Fisher & Paykel appliances to ensure they are returned to customers in optimal working condition. You'll work with a range of premium products, utilise your technical expertise to solve complex problems, and contribute to delivering an exceptional end-to-end customer experience.
This role offers the opportunity to work alongside experienced technicians, build specialist product knowledge, and develop your career within a globally recognised brand.
What You'll Be Doing
Diagnose, evaluate, repair, and test domestic appliances, ensuring high-quality repairs and reliable product performance.
Determine appropriate repair solutions and prepare accurate repair assessments and quotations for customers.
Complete service documentation, customer records, repair reports, and other administrative requirements accurately and efficiently.
Maintain inventory, spare parts, and workshop resources to support efficient operations and timely repair turnaround.
Support customers and internal teams by providing technical expertise and delivering exceptional service outcomes.
Continuously develop your technical expertise through ongoing training, service manuals, and hands-on learning opportunities.
Maintain compliance with Health, Safety and Environmental (HSE) requirements, ensuring all work is completed safely and in accordance with company policies and procedures.
What We're Looking For
We're looking for a technically capable and customer-focused individual who enjoys problem-solving and takes pride in delivering quality outcomes.
You'll bring:
Electrical Safety Licence (Victorian Restricted Electrical Worker's Licence), Refrigerant Handling Licence (ARCtick), or the ability to obtain one, highly regarded.
Experience diagnosing, troubleshooting, and repairing appliances, electronics, or related products.
The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
Strong problem-solving skills and a methodical approach to fault finding and repair work.
Excellent attention to detail and a commitment to quality workmanship.
Strong communication skills and confidence working with a range of customers and internal stakeholders.
Intermediate computer skills, including Microsoft Office and digital service systems.
A collaborative attitude with the ability to work independently and manage competing priorities.
A strong commitment to workplace health and safety.
What's In It For You?
A supportive and collaborative team environment.
Industry-leading product and technical training.
Career growth and development opportunities within a global organisation.
The opportunity to work with innovative, premium products and technologies.
Generous employee product discounts for you, your friends, and family.
The chance to make a meaningful impact in a business that genuinely cares about its people and customers.
What's Next?
If you're passionate about technology, enjoy solving problems, and take pride in delivering quality work, we'd love to hear from you.
Apply today and become part of a team that's helping create exceptional customer experiences through great products, service, and innovation.
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
