Academic Application Specialist
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What you'll do
- Support reliable delivery, operation, and readiness of software and related technology in SAIT classroom, teaching lab, and specialized lab environments.
- Work closely with academic areas, research and applied learning groups, ITS teams, and vendors to understand instructional, operational, and client-facing technology requirements.
- Coordinate software installation and validation.
- Support imaging and configuration activities.
- Troubleshoot application and lab technology issues.
- Help ensure supported environments are ready for use.
- Validate software functionality and confirm hardware compatibility.
- Maintain application and environment documentation.
- Respond to service requests and incidents.
- Contribute to continuous improvement for classroom and lab technology services.
What they're looking for
- Strong understanding of how software, hardware specifications, licensing mechanisms, device configuration, and specialized lab requirements support teaching, learning, applied research, and related institutional activities.
- Ability to validate software functionality and confirm hardware compatibility.
- Experience supporting term and operational readiness.
- Ability to maintain application and environment documentation.
- Experience responding to service requests and incidents.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Academic Application Specialist supports reliable delivery, operation, and readiness of software and related technology in SAIT classroom, teaching lab, and specialized lab environments. The role works closely with academic areas, research and applied learning groups, ITS teams, and vendors to understand instructional, operational, and client-facing technology requirements, coordinate software installation and validation, support imaging and configuration activities, troubleshoot application and lab technology issues, and help ensure supported environments are ready for use.
The position requires a strong understanding of how software, hardware specifications, licensing mechanisms, device configuration, and specialized lab requirements support teaching, learning, applied research, and related institutional activities. The incumbent validates software functionality, confirms hardware compatibility, supports term and operational readiness, maintains application and environment documentation, responds to service requests and incidents, and contributes to continuous improvement for classroom and lab technology services.
Company
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