3 days ago

Account Director

London, United KingdomFull-timeOn-siteSenior · 10-15 yearsCustomer Service Manager

What you'll do

To demonstrate the SBFM values and lead by example at all times.
To build relationships with customers at senior levels to instil confidence and trust in SBFM and ensure open dialogue when necessary regarding any operational issues.
Present to the client in weekly/monthly/quarterly governance, along with providing data reports and appropriate analysis to explain performance
To ensure all regions are delivering operational excellence within site budgets and structures.
To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
To proactively review, manage and deliver the profit and loss for the division reporting and explaining any variations, supported by the relevant action plan(s) for resolution.
To identify ways to improve the P&L through innovation, productivity and continuous improvement
To adhere to all company processes, policies and procedures and ensure ‘brilliant’ operating disciplines are embedded in the field at all levels.
To coach and develop teams to manage their people ‘brilliantly well’.
To build a culture of identifying and developing internal talent, creating a strong succession pipeline for future vacancies.
To translate the company vision into regional plans and objectives ensuring understanding of expectations and measurement.
To identify and maximise opportunities for continuous improvement across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.

What they're looking for

Able to analyse data (Excel, PowerBi) to identify problem areas and opportunity for growth, and to drive continuous improvement
Experience of leading a team
Experience of working with senior-level clients, including presentations and regular governance
Experience of working with frontline operatives (e.g. cleaners) and individuals from diverse backgrounds
Ability to performance manage others to hit targets
Experience defining, and working to, KPIs and SLAs
Experience of managing suppliers
Ability to understand complex processes and identify room for improvement
Strong communication skills and able to maintain client relationships
Experience of working with financial budgets and managing a P&L

Nice to have

FM experience not essential but knowledge of the industry is useful

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About The Role

We are seeking an experienced Account Director to join our team!

As an account director you will enable the business to be the leading provider of cleaning and FM services by delivering outstanding standards and service within budgets.

Duties and Responsibilities

To demonstrate the SBFM values and lead by example at all times.
To build relationships with customers at senior levels to instil confidence and trust in SBFM and ensure open dialogue when necessary regarding any operational issues.
Present to the client in weekly/monthly/quarterly governance, along with providing data reports and appropriate analysis to explain performance
To ensure all regions are delivering operational excellence within site budgets and structures.
To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
To proactively review, manage and deliver the profit and loss for the division reporting and explaining any variations, supported by the relevant action plan(s) for resolution.
To identify ways to improve the P&L through innovation, productivity and continuous improvement
To adhere to all company processes, policies and procedures and ensure ‘brilliant’ operating disciplines are embedded in the field at all levels.
To coach and develop teams to manage their people ‘brilliantly well’.
To build a culture of identifying and developing internal talent, creating a strong succession pipeline for future vacancies.
To translate the company vision into regional plans and objectives ensuring understanding of expectations and measurement.
To identify and maximise opportunities for continuous improvement across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.
To develop a solid understanding of the marketplace and competition in order to identify areas for commercial growth.
To build relationship networks internally and externally to engage and influence others in order to ‘make things happen’ effectively and professionally.
To professional represent and champion the operational division of the business in any internal or external working groups and forums.
To deliver presentations to the Executive team as and when required.

Qualifications and Skills

Able to analyse data (Excel, PowerBi) to identify problem areas and opportunity for growth, and to drive continuous improvement
Experience of leading a team
Experience of working with senior-level clients, including presentations and regular governance
Experience of working with frontline operatives (e.g. cleaners) and individuals from diverse backgrounds
FM experience not essential but knowledge of the industry is useful
Ability to performance manage others to hit targets
Experience defining, and working to, KPIs and SLAs
Experience of managing suppliers
Ability to understand complex processes and identify room for improvement
Strong communication skills and able to maintain client relationships
Experience of working with financial budgets and managing a P&L

In return you will receive:

Car allowance
28 days holiday (including bank holidays)
Contributory pension scheme
Newly refurbished office with free onsite parking
Clear career progression pathway
Access to ongoing learning and development
Regular company events

Commitment to SBFM Values

Be a Good Person
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
Play as a Team
Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
Think Differently
We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
Make an Impact

It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.

About Us

Our company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro-diverse groups to apply for our vacancies. Our aim is to nurture happy teams who learn from and inspire each other, and we believe diversity is key to achieving this goal.

Company

SBFM Ltd

London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.