NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Australia
14 days ago
Apply with autofill
Apply with autofill
W1
We-are-social-1·14 days ago
14 days ago

Account Director

Sydney, AustraliaFull-timeSenior · 7-9 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at we-are-social-1

How you compare FREE

?
Your scoreYour score: not yet known
→
29
Top 10%Top 10%: 29 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Australia.

Must-have skills for this role

  • influencer marketing
  • creator management
  • talent management
  • budgeting

PDF or DOCX · no account needed

Apply faster with autofill FREEwe-are-social-1 uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead client meetings with purpose and productivity by deeply understanding the client’s business and category.
  • Provide day-to-day direction, anticipate opportunities and problems, and actively mitigate risks.
  • Act as a trusted partner and leader to your clients and internal teams.
  • Earn respect through open, honest communication, integrity, and a positive force that drives team culture.
  • Serve as an advocate for creative excellence.
  • Bring a thorough understanding of social platforms, paid media, and measurement to challenge the status quo and build on out-of-the-box ideas.
  • End-to-end oversight of creator and talent partnerships, including identification, briefing, negotiation, and maintaining strong industry relationships.
  • Accurately forecast revenue, manage budgets, estimate costs, and negotiate effectively.
  • Identify opportunities to expand client scope and drive growth.
  • Nurture, mentor, and bring out the best in a multidisciplinary team with a flexible, versatile approach.

What they're looking for

  • You have 7–9 years of experience, preferably in a creative or social agency.
  • You bring solid experience in creator and influencer management, including identifying, briefing, and managing talent relationships.
  • You possess strong commercial acumen with experience in budgeting, forecasting, and resourcing.
  • You are a proactive self-starter who can command a room and navigate senior stakeholders, but is equally ready to "roll up your sleeves" to get the job done.
  • Experience across a broad range of categories.
  • You have strong communication and presentation skills, excellent creative judgement.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Are you driven by culture, trends, and the next big moment? We Are Social may be the place for you. We are a global socially-led creative agency dedicated to making work that resonates with culture.

Our expertise helps brands navigate social complexity, turning challenges into globally recognised creative opportunities. If you love working with culture makers and shapers, and you thrive on being social-first, then we would love to talk.

We’re looking to hire an Account Director with influencer marketing experience to lead some of our most ambitious work. An opportunity with scale, pace, and massive creative potential, it requires someone with bounds of energy, expert problem-solving skills, and an inherent passion for social-first creative. As an Account Director, you will command the room, lead client relationships, and approach all tasks strategically with the right amount of hustle to push boundaries and set your team up for success. You won't do this alone, you’ll partner closely with internal Strategy, Creative, Editorial, and Production teams to harness the power of social. 

Key Responsibilities

  • Lead client meetings with purpose and productivity by deeply understanding the client’s business and category. Provide day-to-day direction, anticipate opportunities and problems, and actively mitigate risks.
  • Act as a trusted partner and leader to your clients and internal teams. Earn respect through open, honest communication, integrity, and a positive force that drives team culture.
  • Serve as an advocate for creative excellence. Bring a thorough understanding of social platforms, paid media, and measurement to challenge the status quo and build on out-of-the-box ideas.
  • End-to-end oversight of creator and talent partnerships, including identification, briefing, negotiation, and maintaining strong industry relationships.
  • Accurately forecast revenue, manage budgets, estimate costs, and negotiate effectively. Identify opportunities to expand client scope and drive growth.
  • Nurture, mentor, and bring out the best in a multidisciplinary team with a flexible, versatile approach.


Who You Are

  • You have 7–9 years of experience, preferably in a creative or social agency.
  • You bring solid experience in creator and influencer management, including identifying, briefing, and managing talent relationships.
  • You possess strong commercial acumen with experience in budgeting, forecasting, and resourcing.
  • You are a proactive self-starter who can command a room and navigate senior stakeholders, but is equally ready to "roll up your sleeves" to get the job done.
  • Experience across a broad range of categories.
  • You have strong communication and presentation skills, excellent creative judgement.


Why We Are Social?

We are a global socially-led creative agency with unrivaled social media and influencer marketing expertise.

With 1,300 people in 19 offices spanning four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We make ideas worth talking about. We understand social behaviours within online communities, cultures and subcultures. We help our clients reach the right people in a strategic, relevant and effective way.

At We Are Social we also love diversity of thought and experience. That’s why we like to welcome the unique voices and talents that haven’t been traditionally embraced by advertising.

Company

W1
We-are-social-1
Sydney, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from We Are Social 1's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • Associate Director - Resilient Navigation (ONSITE) at globalhrMelbourne, Australia–match not yet calculated
  • Associate Pipeline Technical Director at disneySydney, Australia–match not yet calculated
  • Head of Corporate, Commercial and Public Sector Sales AU & NZ - Director at CitiSydney New South Wales Australia, Australia–match not yet calculated
  • Director of Rooms at accorhotelGold Coast, Australia–match not yet calculated
  • Director – Gas Turbine Facility Development I Energy at aecom2Docklands, Australia–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Australia
  • Customer Service Representative jobs in Australia
  • Customer Service Team Lead jobs in Australia
  • Call Center Agent jobs in Australia
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom