Account Director (Health & Beauty)

We are looking for an Account Director to join our growing team in Nottingham, Reporting to the Senior Account Director, the Account Director will take ownership of an assigned brand led programme for a leading Health & Beauty Retailer, leading client relationships, commercial performance and programme delivery.

You'll be responsible for managing senior client relationships, driving commercial growth, identifying new opportunities, and delivering exceptional retail and experiential campaigns. Working closely with the Senior Account Director, you'll help shape account strategy, influence key stakeholders, and ensure outstanding programme delivery.

This is an exciting opportunity for a confident, strategic leader who thrives in a fast-paced retail environment and is passionate about creating impactful brand experiences.

This a hybrid role with 2-3 days in the Nottingham office, with some travel to client meetings, the Maidenhead Head office and events.

About N2O

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

Key responsibilities

• Own the strategic and operational leadership of an assigned client retail experience and experiential programme, ensuring successful delivery, client satisfaction and commercial performance.
• Independently lead stakeholder relationships, providing expert guidance, challenge and recommendations to clients and internal teams.
• Develop and implement retailer-specific growth strategies that drive account expansion, identifying opportunities for increased investment, enhanced experiential activations, and long-term partnership development within retail environments. 
• Interrogate and shape client briefs, uncovering underlying business challenges and translating them into commercially viable retail experiences.
• Lead the development of retail experience & experiential proposals, quotations, budgets and client presentations, ensuring commercial accuracy, profitability and strategic alignment.
• Maintain accountability for programme budgets, forecasting, profitability and financial reporting.
• Lead governance meetings, programme reviews and issue resolution, ensuring clear communication and accountability across stakeholders.
• Collaborate effectively with internal teams to ensure activity is scoped correctly, delivered efficiently and exceeds client expectations.
• Support wider supplier-funded projects, retailer-led initiatives and account growth opportunities as required.
• Ensure governance processes, project controls and ways of working are consistently followed across all programmes.
• Act as a trusted ambassador for N2O, representing the agency professionally and building confidence in our capabilities and expertise.
• Work closely with Campaign Managers and cross-functional teams to ensure seamless programme delivery and exceptional client service.
• Exceed agreed revenue, margin and client growth targets.

Requirements

• Client-facing retail and experiential marketing expertise, with a proven track record of delivering impactful brand activations and retail experiences that drive engagement and commercial results.
• xperience launching and growing emerging brands within the UK market, ideally across Health & Beauty, FMCG, Wellness, or Lifestyle sectors.
• Strong understanding of the Health & Beauty retail landscape, including consumer behaviour, market trends, and retail strategies that drive awareness, acquisition, and sales.
• Proven ability to lead complex client programmes and manage multiple stakeholders with confidence and autonomy.
• Skilled at influencing senior stakeholders, building trusted relationships, and providing strategic guidance.
• Track record of growing accounts through organic opportunities, cross-selling, and long-term client partnerships.
• Commercially astute, with experience managing budgets, forecasts, revenue targets, and profitability.
• Excellent communication, presentation, and negotiation skills, with the ability to turn insights into compelling recommendations.
• Collaborative leader, experienced in working across Account Management, Campaign Management, Creative, and Marketing teams.
• Highly proactive and self-sufficient, able to prioritise effectively and thrive in a fast-paced environment.
• Well organised, detail-oriented, and results-driven, with a focus on delivering exceptional outcomes.

Benefits

• Salary from £45k per annum
• Hybrid working opportunities - 2-3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental  healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme