Account Director, Talent Solutions (Mid-market)

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.   

We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within the Singapore Mid-Market sector. You will be responsible for helping our customers effectively engage with our suite of Talent solutions. You will be dedicated to making our customers stronger and seeking out opportunities for growth.

Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success. 

External (Customer‑Facing) Activities

• Researches the Customer’s business and prepares thoughtful questions and insights ahead of meetings.
• Asks layered, open‑ended questions to uncover and clarify Customer objectives and challenges beyond surface‑level details.
• Builds strong relationships with multiple stakeholders—both vertically and horizontally—across the Customer’s organization.
• Adapts communication style and content to suit different stakeholder needs.
• Leads with solutions, not products, when making recommendations aligned to Customer objectives.
• Drives customer decision‑making by creating a shared vision and proactively considering value propositions that resonate across all stakeholders.
• Uses data and insights to support investment recommendations or to address and overcome customer objections.
• Proactively mitigates churn risk with a thoughtful, customer‑centric approach.
• Engages customers consistently to confirm, clarify, and reinforce value; adjusts strategies to optimize ROI when necessary.
• Drives customer growth by identifying opportunities to deliver greater value and expand impact.

Internal (Team / Operational) Activities

• Thinks commercially and applies strong business acumen when crafting and negotiating commercial agreements.
• Applies business acumen in Account Planning, considering economic, industry, and company factors through a customer‑centric lens.
• Maps all key stakeholders within an account to assess relationship strength and develop an effective outreach strategy.
• Aligns with colleagues and cross‑functional teams through shared accountability for customer success.
• Demonstrates humility and seeks help from colleagues when facing challenges or unfamiliar situations.
• Maintains discipline in Territory Planning, Account Planning, Forecasting, and Quota attainment.
• Follows best practices in using CRM and other Sales tools to effectively manage Sales and Buyer cycles.
• Sells with integrity.

Qualifications

Basic Qualifications

• 5+ years of applicable quota-carrying experience 

Preferred Qualifications

• BA/BS degree or equivalent in a related field 
• Experience selling IT solutions (HR software or related applications preferred)  
• Experience with SaaS opportunities
• Knowledge of software contract terms and conditions with the ability to create fair transactions 
• Strong negotiation and accurate forecasting skills 
• Experience carrying a revenue target with the ability to develop compelling strategies that deliver results 
• Excellent communication, collaboration, negotiation and forecasting skills 
• Demonstrated ability to find and manage high-level business in an evangelistic sales environment 
• Ability to gather and use data to inform decision making and persuade others 
• Ability to assess business opportunities and read prospective buyers 
• Ability to orchestrate the closure of business with an accurate understanding of prospect needs 
• Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors 

Suggested Skills

• Consultative Selling   
• Strategic Thinking   
• Understand Customers' Business and Objectives    
• Problem Solving
• Gain Commitment and Buy-In  

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.