Account Executive - CES

Account Executive _ Civica Election Services

Hybrid (2 days per week preferred in the Clarendon Road, London N8 office)

Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you'll love this role of Account Executive

This is an exciting opportunity to join Civica Election Services (CES), supporting public and private sector organisations across the UK. As an Account Executive, you will play a key role in driving growth through account management, business development, campaign support, and stakeholder engagement.

Working closely with senior leaders, sales teams, marketing, and customers, you'll help identify opportunities to expand services, support tender submissions, and develop strong customer relationships. You'll gain exposure to the democratic services sector and have the opportunity to make a meaningful contribution to the delivery of elections and democratic processes across the country.

If you're commercially minded, enjoy building relationships, and have the drive and determination to help grow a successful business, this role offers excellent opportunities to develop your sales and account management career within a market-leading GovTech organisation.

Key Responsibilities

• Support the delivery of account management strategies to achieve sales and growth targets across CES

• Build and maintain strong relationships with existing customers, identifying opportunities to upsell and cross-sell products and services

• Research accounts, identify key stakeholders, and generate new business opportunities

• Support targeted sales and marketing campaigns, including lead nurturing, follow-up activity, and performance reporting

• Prepare quotations, proposals, information packs, and tender responses in line with Civica commercial policies

• Coordinate tender and proposal activity from initial draft through to successful submission

• Maintain accurate records within Salesforce and other sales platforms, ensuring opportunities and customer activity are tracked effectively

• Gather and communicate customer feedback to support product development and service improvements

• Monitor market trends, competitor activity, and sector developments, providing market intelligence to the wider business

• Arrange and coordinate customer meetings, account visits, and follow-up actions

• Attend customer events, exhibitions, and conferences as required

• Support customer satisfaction initiatives, including Net Promoter Score surveys

• Collaborate closely with operational, support, marketing, and leadership teams to deliver excellent customer outcomes

• Support quality assurance activities during election delivery periods and unscheduled elections

• Leverage tools such as Copilot, Salesforce, Highspot, and Slack to improve efficiency and drive sales performance

Requirements

• Previous experience in account management, sales support, business development, customer success, or a similar customer-facing role

• Strong stakeholder engagement skills with the ability to build relationships at all levels

• Excellent verbal and written communication skills with confidence presenting information to customers and colleagues

• Commercially aware with a passion for delivering excellent customer service

• Highly organised with the ability to manage multiple priorities and deadlines

• Strong problem-solving skills and the ability to respond quickly to changing situations

• Experience producing quotations, proposals, tenders, or sales documentation would be advantageous

• Comfortable using CRM platforms and sales enablement tools

• Proactive, committed, hard-working, and tenacious approach to achieving results

• Strong research skills with an interest in market trends, customer challenges, and industry developments

• Ability to work effectively both independently and as part of a collaborative team

• Experience working within Local Government or the wider public sector would be beneficial

• Interest in politics, governance, democracy, or digital technology would be advantageous

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!

✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.

✔ Income Protection – Up to 75% salary cover for long-term illness.

✔ Life Assurance – 4x salary tax-free lump sum.

✔ Critical Illness Cover – £25,000 lump sum (extendable to dependants).

Health & Perks

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.

✔ Affinity Groups – Join employee-led communities.

✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.