Account Management Specialist - Senior

Job Summary:

Responsible for managing the relationship and business strategies for less complex accounts (regional, single business unit, internal, etc.). May have responsibility for larger, more complex accounts when paired with a more senior Account Manager. Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.

 

Key Responsibilities:

• Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy. 
• Supports revenue growth by identifying and contacting new business opportunities and participating in cost reduction initiatives. 
• Extends and expands sale of products and services to existing clients. 
• Leads, manages and coordinates communication and interfaces with the customer at appropriate levels. Negotiates and implements contracts with accounts as authorized. 
• Manages production and distribution issues associated with accounts. 
• Responsible for establishing and maintaining positive customer relations. Acts as champion for the voice of the customer within the business.
• Supports account strategy and works with key stakeholders in the business to achieve optimum results. 
• Responsible for measuring customer satisfaction and creating action plans to improve satsifaction on data. 
• Manages accounts receivable deliverables including discussing and negotiating payment terms. 
• Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer. 
• Drives cross business unit account development in support of account strategy. 
• Maintains Sales forecasts and tracks progress and accuracy against forecast. 
• As applicable, works with internal stakeholders and customers to balance inventory, service, and delivery capabilities with customer expectations.