Account Manager, Associate

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What's the Business Unit like?

ResellerClub was built with the objective of becoming a one-stop-shop of Web Presence products for Professionals and SMEs. We partner with a variety of world-famous providers of Web Hosting, Email Hosting, SaaS, and security products to offer you the best products to fit your every need. In addition to providing great choice in products, we are also upgrading our interfaces to deliver a highly intuitive and efficient experience in adding, managing, and transacting with your customers through the Orderbox platform.

What you’ll do & how you’ll make your mark.

• Managing relationships with all accounts and partners both within India and globally.

• Provide consulting and guidance on integrating partners' existing systems with ours.

• Identifying business development opportunities with key focus on growing business from existing partners.

• Implementation of marketing initiatives and sales promotions

• Delivering presentations & pitches to introduce new services to existing partners.

• Negotiating & closing deals which establish long term business partnerships.

• Liaising with internal teams, across departments to enable efficient and timely client setups & integrations.

• Liaising with the operations team to ensure smooth functioning of the team as a whole.

• Understand requirements and provide information to the end user to choose the right solution.

• Assist & resolve conflicts, issues and problems and provide solutions to customers in a timely manner to maintain trust when small & medium businesses inquire via phone, chat or email.

• Develop a robust pipeline and achieve assigned revenue targets and service levels.

• Maintain and manage the pipeline with accurate notes and rigorous follow ups.

• Recommend changes in products, services and policies by evaluating results and competitive developments.

Who you are & what you’ll need to succeed. 

• Should be a 'star' business professional with up to 2 years of experience in handling strategic clients and implementing international sales & marketing initiatives/account management processes for an IT company (preferably in the internet domain).

• You are looking to build a career in sales and account management.

• Have immaculate written and verbal communication skills and is comfortable with dealing with clients via email/chat & phone.

• You are tenacious & street smart.

• You work with minimal supervision.

• You have excellent business acumen– a keen eye to snap up opportunities that surface through the course of managing an account.

• You are objective driven, analytical, extremely motivated and a logical and creative thinker.

• You are able to manage stakeholders, and have the ability to take quick, sound decisions which are critical to success in this role.

Why you’ll love us:

• We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from home, hybrid, or work-from-the-office environment.
   

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
   

• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.
   

• We care about you..AtNewfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.
   

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

#NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.