Account Manager

As a Account Manager, you will oversee campaigns from initial brief through to delivery, working closely with clients, creative teams, and production specialists to ensure every project is delivered on time, on budget, and to an exceptional standard. You will have opportunities to support wider national retail, wholesale and brand‑level creative activity.

If you’re a creative‑minded Account Manager who loves bringing ideas to life, building strong client relationships, and keeping projects running smoothly, this role could be the perfect next step. You’ll join a supportive, collaborative team working on one of our flagship retail accounts, where no two days look the same and your contribution genuinely makes an impact.

This is a chance to work closely with talented creatives, shape exciting omnichannel campaigns, and grow your skills in a fast‑paced, forward‑thinking environment — all while helping deliver work that millions of customers see every day.

Key Responsibilities:

Client & Project Management

• End‑to‑end management of creative briefs
• Day‑to‑day client relationship management, acting as the primary point of contact
• Working closely with creative teams to ensure work meets the brief, brand guidelines, and strategic objectives
• Quoting, scoping, and managing projects against agreed budgets
• Managing timelines, approvals, and delivery milestones across multiple workstreams
• Proactively identifying and resolving issues before they impact delivery
• Supporting the Account Director with client updates, reporting, and escalation where required

Collaboration & Delivery

• Working collaboratively with the wider creative and BAU teams across omnichannel briefs
• Coordinating with production, artwork, and digital teams to ensure seamless delivery
• Overseeing seasonal and campaign rollouts, ensuring consistency and accuracy across all assets
• Ensuring all work is delivered to a high creative standard and aligns with client expectations
• Maintaining accurate project documentation, trackers, and financial records

Performance & Growth

• Monitoring project performance and identifying opportunities to improve processes and efficiency
• Supporting the development of new ways of working to enhance client satisfaction
• Proactively identifying opportunities to grow and strengthen the account
• Ensuring all KPIs, SLAs, and internal deadlines are consistently met

Requirements

Experience & Knowledge

• Minimum 2 years’ agency experience in a client‑facing role (retail experience beneficial but not essential)
• Strong understanding of creative processes across print, digital, and omnichannel marketing
• Confident critiquing creative and strategic outputs against the brief
• Highly proficient in Microsoft Office and comfortable using project management tools
• Experience managing multiple projects simultaneously in a fast‑paced environment

Skills & Behaviours

• A collaborative team player who builds strong internal and external relationships
• Excellent communication skills, both written and verbal
• Exceptional attention to detail and organisational skills
• Ability to work autonomously and make informed decisions
• Comfortable working in a fast‑moving retail environment with shifting priorities
• A proactive mindset with a genuine interest in understanding the client’s business
• A strong creative eye and the confidence to challenge and guide creative work

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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