Account Manager

SinaLite is a leading wholesale trade printer and custom packaging provider, serving 20,000+ print businesses, resellers, and entrepreneurs across Canada and the US. With 26 years of printing experience and over $45 million invested in cutting-edge print technology, we help our clients maximize their print profits — and we're just as invested in helping our own team grow. We were named a 2025 Regional Finalist in Canada's Best Managed Companies Program, and we're looking for our next Print Production Coordinator to help us keep raising the bar.

Compensation: $70,000 - $80,000

Location: 335 Steelcase Rd East (This position is hybrid)

Why You'll Love Working Here

• Health & Wellness — Comprehensive health insurance and paramedical coverage for
  you and your loved ones, because your wellbeing comes first.
• Comfort + Convenience — Casual dress code and on-site parking, so you can focus on
  doing great work.
• The Sky's the Limit — Clear pathways for growth and advancement. We celebrate
  ambition and back it with real opportunities to move up.
• Supercharge Your Development — Access to company-sponsored learning
  opportunities to expand your skills and broaden your professional horizons.

Responsibilities and Duties:

• Manage and grow an assigned book of business, with a focus on increasing revenue and customer lifetime value.
• Identify and pursue upsell, cross-sell, and account expansion opportunities.
• Meet or exceed monthly and quarterly sales, revenue, and activity targets.
• Build strong, long-term relationships with key customer stakeholders.
• Successfully onboard new customers and support retention and reduced churn.
• Regularly review account performance and develop strategies to maximize customer spend.
• Collaborate with Customer Experience, Production, and other internal teams to ensure excellent service and on-time delivery.
• Provide customers with professional guidance and solutions based on their business needs.
• Maintain accurate customer, opportunity, forecasting, and activity information within Salesforce.
• Present account performance and growth opportunities to the Sales Director on a regular basis.
• Conduct client visits when required.
• Stay informed on industry trends, customer needs, and emerging opportunities.

Qualifications:

• Previous experience in Account Management, Sales, or Customer Growth, ideally within wholesale printing.
• Demonstrated ability to grow existing accounts and identify new revenue opportunities.
• Strong communication, relationship-building, and negotiation skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently while collaborating across multiple departments.
• Strong customer-service mindset with a focus on building lasting relationships.
• Results-oriented and comfortable working toward defined sales KPIs and revenue targets.
• Adaptable and comfortable working in a fast-paced, growth-oriented environment.
• Experience in printing, packaging, CPG, or manufacturing is an asset.
• Experience using Salesforce, ZoomInfo, and/or Outplay is an asset.

Accessibility:

Sinalite is committed to providing an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please notify us at hr@sinalite.com and we will work with you to meet your needs in a timely and respectful manner.

Information received relating to accommodation will be addressed confidentially.